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I'll Tell You Where to Put That Deposit

Even though I have familial connections with Wells Fargo bank, I have been utterly appalled at their lack of customer service and inability to follow through with what they say they will do. After a stupid incident involving me mistakenly trying to deposit a sizable check written from the very same account (instead of my Alaska bank, which is what I was meaning to do). That set off all kinds of alarms (understandably) and of course I'm now considered a hardened criminal.

Accounts were frozen, ATM cards were canceled... it was a fun filled ride, let me assure you. I understand why my error was such a big deal so no angst there. After speaking with three different representatives and them subsequently each speaking with a phone support person, I was passed off to the manager who assured me he'd get back to me the next day. A week later he assured me he'd clear up the problem within 24 hours. Another week passes before I go back in to sit down with him, rehash the incident and promise on the life of my first born iguana that'd I'd never do it again. 3 days later my account was released.

Or so I thought.

What was actually released was one joint account that Curt and I share because evidently my name had become the mark of the devil and anything that bore that name must be terminated (thank God I don't write my name on my underwear anymore). My individual account was still as frozen as my sister's golashes in January. Another call to the manager, more waiting on the phone, more getting back to me... finally that account was thawed as well. I only had to wait a few more weeks to get my ATM cards back...

But wait, there's more.

We just discovered that the savings portion of both those accounts were not, in fact, defrosted and had been pending closure "in 10 days" for the last month and a half. Meanwhile the savings accounts are racking up monthly fees even though we had been told they'd be completely free.

Curt literally spent an hour (that's 60 whole minutes for those on the slow learners program) on the phone just getting that savings thawed enough to close it.

Fortunately they did notify us about all these problems and closures and... wait. Nope. Didn't happen. A week after finally getting everything cleared I get a letter stating there was a problem with my deposit.

No shit.

Curt had the grand pleasure of receiving no notices whatsoever (not even jointly). It's all part of the paper reduction act, I'm sure. "We now screw you online to save our precious trees."

Glad we could help the environment.

Whew. Okay, that wore me out. I'm gonna sit down now. Talk amongst yourselves.