At work we've been tasked to "bump" or up-sell to customers. For example: "Would you like fries with your lamination?" or "Would you like to biggie size your newsletter order?" The owner just suggested to a customer to have us burn her job to a cd to make reprinting easier in the future. He gave some persuasive arguments and the customer agreed. She has no idea that she just agreed to spend an additional $10 on her job. I don't mind recommending other services to customers but I hate, hate, hate swindling them into spending more money. Grrrr.
| February 25, 2004 08:16am | 
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