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Tech Support

I provided phone tech support for a customer today: "What program are you using to view the file?"
"Windows."
"Okay... What software are you using?"
"Well I'm on a state computer that's got all the latest stuff... the software is, um, well, it's a Gateway."
"Oookay. Are you looking at the file through your e-mail program?"
"Yeah. Outlook something."
"You need to save the file to your hard drive and then open it in Internet Explorer."
"Okay. I think that I know how to do that... Let's see, start menu... desktop... maybe it's on the programs thing... um, yeah. I'll call you if I have any problems."

I'm sure you will...